Refund policy

Return & Refund Policy

At Flor Amor, we strive to ensure every bouquet and arrangement is delivered fresh and beautiful. Because flowers are perishable and made-to-order, our return and refund policy is as follows:

Returns

We accept order cancellations only if you contact us before the product is passed on for delivery.

Once the order has been handed over for delivery, we cannot accept cancellations or returns.

Refunds

Refunds are available only if the product is damaged during delivery.

If your flowers arrive damaged, please contact us immediately (within [e.g., 2 hours] of delivery) with photos of the product, and we will arrange a full refund or replacement.

Non-Refundable Items

Because flowers are fresh and perishable, all other sales are final and non-refundable.

How to Request a Refund

To request a refund or report a damaged product, please contact us at [your contact email/phone number] with your order number and photos of the issue.